Downtown Cleaning Co.
Local - Family Operated - Independently Owned
We have over 25 years of experience in residential and commercial services. Our cleaners must pass our rigorous application and screening process, and over 100 hours of on-the-job training. We take our job very seriously. We care about our clients and know how to get the job done right. We are licensed and hold the highest levels of bonding and insurance, so our clients are well-protected. We work with you to ensure your unique vision is met, your cleaning desires are understood, and your cleaners are set up for success. Our cleaners carry our own top-of-the-line equipment and use environmentally friendly products.
Serving OKC and surrounding areas!
Don't hesitate to call or text us 405-698-1403
How many Cleaning Technicians will come to my house?
We typically send a team of two Cleaning Technicians. We do our best to assign the same team to your house every time.
How do the Cleaning Technicians get into my house?
Most of our clients reside where a concierge is on site to provide our cleaning technicians with access to your home. Some clients provide an additional key. The key is coded and your personal information is not on the key. Your Cleaning Technicians will be given your key the morning of your clean and it will be returned to our safety when the Cleaning Technicians return to the office at the end of the day. Some clients prefer to provide us with a garage code and some prefer to utilize a lockbox.
Do I have to be home when the Cleaning Technicians clean?
No. In fact, most customers are not home when we clean. We are licensed, bonded and insured professionals who will use the utmost care while in your home and on your property. Our staff is trained to work independently, completing their cleaning without anyone being home. However, if someone is at home, this is not a problem.
How do I pay for my housecleaning?
We accept payments online VISA, MasterCard, and cash. Payment is due the day of your cleaning. We require a credit card be on file. We will charge your credit card the day of service unless you pay cash before the Technician(s) leave your home. We do not invoice. If you pay by credit card and payment is not authorized, we will charge $10 per invoice. In the unfortunate event that we are unable to collect on past due to payments, accounts will be forwarded to our collection agency.
What about our pet(s)?
We want you and your pet(s) to be happy while your Cleaning Technicians are at your house! If you are not home we ask that all pets be in a kennel, outside, or in a room that is not to be cleaned.
How can I give my Cleaning Technicians new instructions?
It’s easy! When you have new or extra instructions, you can call the office and we will be sure to give the instructions to your Cleaning Technicians. If it’s instructions you want to follow every visit, it’s best to call the office and we will include the information in your permanent records.
What if I need to change my cleaning day this week?
We really appreciate as much notice as possible when you need to reschedule. We hold your spot for you and often turn down other business to do so. If we have enough notice, we can usually fill your spot and keep your Cleaning Technicians working. See our cancelations policies under Policies & Procedures.
What if I forgot my Cleaning Technicians were coming?
If you provide a key or garage code to your home, this shouldn’t be a problem. But if you do not provide a method of entry and your Cleaning Technicians arrive and are unable to access your home, you will be charged the full price for your scheduled cleaning. Which will be used in part to compensate your Cleaning Technicians for their time.
What if my Cleaning Technicians break an item in my home?
Your Cleaning Technicians are careful with your possessions, but we do know that accidents can happen. If any damage/loss does occur, please notify our office immediately and we will either repair or replace the damaged item if we determine that we are responsible. All of our Cleaning Technicians are bonded and insured.
How can I be sure I will receive quality service?
Our policy is 100% customer satisfaction. We want all of our customers to be delighted with our service! If you have a problem, we will resolve the issue right away. Please call us as soon as possible, preferably within 24 hours of provided service.
Are your products safe for my family and pets?
Almost all of our products are green certified. However, we do occasionally ask for permission to use a bleach cleaner to disinfect and clean commodes, the base of the shower and shower grout. We provide our own cleaning supplies and equipment. If there are any special products you would like us to use, please call the office to make certain the Cleaning Technician assigned to your home is trained to use that product.
Who cleans my home?
Downtown Cleaning Co's hiring process ensures that our potential employees fit our criteria, meet our client’s expectations, and will become excellent representatives of our company. These criteria include, but are not limited to the following: personal and working interviews, reference and background checks and drug screenings. We prefer to send the same technicians each cleaning. Occasionally we may have to make staffing changes due to vacations, sick days, etc. However, we try very hard to accommodate special requests.
Do I have to do anything before you arrive?
While we do perform general tidying up, it’s advantageous to have your home picked up as much as possible. If we have to spend time picking items up and putting them away, it may affect the time we are in your home. You may be billed for the extra time needed to perform additional work. In cases of extremely cluttered areas or surfaces, we reserve the right to use our judgment to skip those areas in order to avoid damaging items or if we have safety concerns. We do offer specialty organizational services if that might be beneficial to you.
Policies & Procedures
We bring our own supplies and tools because (1) we have tested our products to make sure they provide quality results, (2) our employees are trained in their proper use, and (3) to free you from having to keep track of what we need before your scheduled cleaning day. If you would like us to use your cleaning product we ask that you call the office for pre-approval. Due to OSHA regulations, we are required to have Safety Data Sheets for all chemicals our technicians use.
Our Cleaning Technicians come with a 2-step ladder. We are unable to use client ladders or climb higher than two steps. Higher items will be dusted with an extension duster to the best of our ability. We can reach up to two-stories with our extension duster so we can get those higher ceiling fans, ceilings, lights, etc.
We do offer slat by slat blind cleaning. Blinds must be at least 2”, we do not service mini blinds. Blinds may need to be vacuumed before they are wiped; this will require additional time. Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely. We cannot be held liable for blinds/shutters that have dry rot, sun damage and/or are not installed properly.
We will move “light” furniture but we do not move refrigerators, stoves, washers, dryers, etc. We will try to reach all visible places either by hand or with an extension duster.
Your pets are members of your family and we respect that. However, if your pet is afraid of vacuums, territorial or overly friendly and will not allow us to do our work, we may suggest that they are placed in areas that we are not working in. Our technicians are not trained to clean pet excrement, this includes cleaning of litter boxes and dog kennels.
For our protection and yours, if you have firearms, we ask that all they are stored and locked away prior to our cleaning your home. We will not clean any rooms in which a firearm is visibly present. Please do not leave firearms under pillows or mattresses as they pose a danger when we are changing linens on beds.
Insect infestation can be a problem and may prevent us from cleaning your home. If an infestation of ants, termites, roaches, fleas, bedbugs, etc. is encountered, we will not clean until the problem has been rectified. Please do not expect us to clean up dead insects that you’ve sprayed (i.e. ants, etc.). We will leave you a note or call you regarding the problem.
If your home has a security system, please inform us how you want to handle it. Security and safety of your home is a major concern at Downtown Cleaning Co., and our staff is sensitive to security and access procedures. Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. Please do not rely on us to let in workmen during the time we are in your home unless pre-approved by the office. Please note that it is not necessary for you to have to disarm your alarm systems on the day of our cleaning. If you contact your alarm company they can assist you in programming a code that is unique to our company. It is common for clients with alarms to give us our own code. Our technicians are trained on how to disarm and re-arm alarms.
The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine or excrement. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
Key Control Policy
Most of our clients provide us with keys to their home. Rest assured we take the utmost care in protecting both your key and your home. Keys are number coded and have no names or street addresses attached to them. All keys are immediately returned upon cessation of service.
If you decide not to issue a key to Downtown Cleaning Co., and no one will be home during the cleaning, you may choose to leave a door unlocked or place a spare key in a secured place for the technicians to gain access to your home. In this case, you release Downtown Cleaning Co. of any liability that may arise from damages or theft to your home as we cannot guarantee that we are the only ones who will have access to your home that day.
Injuries in Your Home
Our staff members are full-time employees and not “independent contractors.” All employees are covered by our Workers’ Compensation Insurance. This covers the employee’s injuries and protects you.
It is important for us to have access to every area of your home that we will be cleaning. In doing so, we need to work freely and without distractions. Excessive talking (beyond cleaning instructions) prevents us from being 100% focused.
Every effort is made to work safely and cautiously and we cannot assume liability for injury to others. We kindly ask that you, your children and pets remain out of the rooms that we are cleaning in order to prevent safety hazards (contact with cleaning products, tripping over buckets, caddies, vacuum cords, etc.).
We accept online payments via Paypal, VISA, MasterCard, and cash. Payment is due the day of your cleaning. We require a credit card be on file. We will charge your credit card the day of service unless you pay cash before the Technician(s) leave your home. We do not invoice. If you pay by credit card and payment is not authorized, we will charge $10 per invoice. In the unfortunate event that we are unable to collect on past due payments, accounts will be forwarded to our collection agency.
We reserve the right to adjust our rates and policies at any time.
State law requires us to collect sales tax and this is in addition to our fees.
Tips are always appreciated but not required. Feel free to add your tip to your payment or leave cash in a marked envelope.
When we schedule your appointment we reserve a day and time for you and you alone. Our technicians depend on your job being there in order for them to make their salary. Cancellations cost them dearly. Just like you, they expect a consistent, steady income and if not received, they start looking for other employment. Accordingly, we have implemented the following policies:
We require cancellations to be communicated to us 48hrs (2 full working days) in advance to avoid charges. We have held your spot and turned down business so as not to interrupt your service. Cancelations communicated less than 48hrs (2 full working days) prior to an appointment but more than 24 hours (1 full working day) will be charged $35 per scheduled cleaner. Cancelations communicated less than 24 hours (1 full working day) will be charged the full price for your scheduled cleaning.
Lock Out/Turned Away Fee
If we arrive on our scheduled cleaning day and are turned away at the door or cannot get in, we will charge full price for your scheduled cleaning.
Skipped or Missed Cleaning Visits
Our charges are based on the type of visit you schedule. Weekly rates are for weekly cleanings. Biweekly rates are for biweekly cleanings. If you skip a cleaning, you will be charged the rate for the next frequency of service if it takes additional time to complete your cleaning.
Notify the Office
All cancellations must be made by phoning the office.
Solicitation of Staff
By using our services, you agree not to solicit for hire any staff member introduced to you by Downtown Cleaning Co. for any home-related service. If you are found to have solicited one of our staff, please be advised that our referral fee is $3,500.
Accidents do happen. If we are responsible for damages to your home or items in your home, we will contact you by phone or will leave a note for you on the day of the cleaning. We make every attempt to repair, replace or pay for any items that we have damaged. We will not assume liability for pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner (e.g. heavy pictures hanging from thumbtacks, not anchored properly to walls). Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by the homeowner. All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaners are used.
Release of Liability
Should you decide you would like us to clean items of monetary or sentimental value (>$100) e.g., items within curio cabinets, etc., the following will apply: Client hereby releases Downtown Cleaning Co. from all liability arising out of cleaning these item(s). Client understands that he/she is completely responsible for repairing or replacing any damaged item(s) even if Downtown Cleaning Co. may have caused the need for repair or replacement.
Wear and Tear
The longer we live in our homes, the more wear and tear builds up in it. Baseboards, the bottom of showers and tubs, mold/mildew, excessive water spots, and soap scum on glass shower doors, worn flooring, grout, window tracks, etc. are all areas where wear and tear will impact results. These areas may take more than one cleaning to improve in appearance or may not come clean at all.
Holidays and Closings
Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
We do not work on days when the snow emergency level exceeds 1.
Our hours of operation are Monday - Friday from 8:30 a.m. to 2:00 p.m. However, our cleaners do have the flexibility to work after hours and on weekends upon your request. We will strive to meet your requested arrival time but we cannot guarantee it. If you want to wait for us to arrive, please be home during the estimated window of time to let the cleaner(s) into your home. If no one is home or we are turned away for any reason a cancellation fee will be charged (see Cancellation Policy.)
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